Reasons for returns:
Incorrect Address – If the address provided by you for delivery is found to be incorrect by the courier personnel, and if an address correction is requested, you will be charged Rs. 65 + GST for correcting the address after the shipment has started travelling.
Product Quality issues:
In the case of issues related to misprinting or damaged or defective items sent to the customer, it must be communicated to Printrends within 3 days upon the delivery of the product. For items lost in shipment, claims, if any, must be communicated not later than 3 days after the estimated delivery date.
Cancellations by the customer – In case we receive a cancellation notice and the order has not been processed by us, we shall cancel the order immediately and refund the entire amount back. If we have already printed and shipped the product, we will not be able to approve the cancellation request. In such cases, the product follows the normal lifecycle process.
Cancellation by Printrends – Under certain circumstances it might not be possible for us to accept an order and we may be compelled to cancel the same. We reserve the right to refuse or cancel any order for any reason at our sole discretion. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also ask for additional verification or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after you are charged, the said amount will be refunded to you.
Manner of Refund:
If the order is cancelled and refund is approved, for any reason the refund is processed.
The customer agrees not to dispute the decision made by Printrends and accept Printrends decision regarding the cancellation.